DIGITAL PRODUCTS & SERVICES — TERMS & CONDITIONS

Customer Service Agreement (the “Agreement”)

Effective Date: Upon Customer’s purchase/check-out date

This Agreement is entered into between the purchaser (the “Customer”) and Moriah Riona LLC (the “Provider”). This Agreement governs the purchase and use of Provider’s digital products and services, including any related digital trainings, templates, automations, scripts, and support materials (the “Program”).

By checking the box at checkout, submitting payment, or accessing any part of the Program, Customer acknowledges and agrees to be bound by this Agreement.

1. SERVICES & ACCESS
1.1 Program Description. Provider will make available the Program, which may include: on-demand trainings, strategy guides, worksheets, templates, swipe files, automation workflows, suggested funnels, and implementation guidance as described on the sales page at the time of purchase.
1.2 Delivery. Access is delivered digitally via a member portal, file download, or shared drive link.
1.3 Updates. Provider may, in its discretion, update, add, or remove materials without notice. Updates are not guaranteed.

2. CUSTOMER RESPONSIBILITIES
2.1 Implementation. Customer is solely responsible for implementing the Program, including any technical setup, integrations, and compliance with third-party platform rules.
2.2 Tools & Software. Program may reference third-party tools (e.g., Meta/Instagram™, ManyChat™, Zapier™, email service providers). Customer is responsible for obtaining required accounts, paying any third‑party fees, and following their terms. Provider is not affiliated with or endorsed by these platforms.

3. PAYMENT TERMS
3.1 Fees. Customer agrees to pay the price stated at checkout. All prices are in U.S. Dollars unless noted.
3.2 Installments (if offered). If an installment plan is selected, Customer authorizes Provider (and its processor) to automatically charge each installment on the schedule shown at checkout until paid in full. Missed or failed payments may result in suspended access.
3.3 Taxes. Customer is responsible for any applicable taxes, duties, or VAT.
3.4 Chargebacks. Customer agrees not to initiate a chargeback. Disputed payments will be handled per Section 13 (Dispute Resolution). Unresolved or abusive chargebacks may be turned over to collections and may result in revoked access.

4. REFUND POLICY — NO REFUNDS
Because access to digital content is delivered immediately upon purchase, all sales are final and non‑refundable, except where required by applicable consumer law. If Customer experiences a technical access issue, Customer must contact Provider within 48 hours of purchase and Provider will make reasonable efforts to resolve.

5. LICENSE & INTELLECTUAL PROPERTY
5.1 Ownership. All Program materials are owned by Provider and are protected by copyright and other intellectual property laws.
5.2 Limited License. Provider grants Customer a non‑exclusive, non‑transferable, revocable license to use the Program for Customer’s own business only.
5.3 Prohibited Uses. Customer may not resell, distribute, share login credentials, sublicense, teach, train, or make the Program available to others (including clients, teams outside Customer’s company, or the public) without Provider’s prior written consent.
5.4 Attribution. Customer may not remove copyright, trademark, or proprietary notices.
5.5 Template/Automation Use. If templates or automations are included, Customer may customize for internal use; Customer may not sell them as templates or use them to create competing products.

6. CONFIDENTIALITY
Both parties agree to keep confidential any non‑public business, technical, or financial information obtained from the other party and to use such information solely for the purpose of performing under this Agreement.

7. DISCLAIMER OF WARRANTIES
7.1 No Professional Advice. The Program provides education and information only; it is not legal, financial, accounting, or professional advice.
7.2 No Guarantees. Provider does not guarantee any specific results, revenue, or client outcomes. Past performance does not guarantee future results.
7.3 As‑Is. The Program is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Provider shall not be liable for any indirect, consequential, special, incidental, exemplary, or punitive damages; loss of profits, revenue, data, or goodwill; or business interruption. Provider’s aggregate liability for any claim arising out of or relating to this Agreement or the Program shall not exceed the amount actually paid by Customer for the Program.

9. TERM, SUSPENSION & TERMINATION
9.1 Term. This Agreement begins on the Effective Date and continues while Customer has access rights.
9.2 Suspension. Provider may suspend access for late or failed payments, suspected misuse, IP infringement, or violation of this Agreement.
9.3 Termination. Provider may terminate access at any time for breach. Upon termination, Customer must cease use and destroy copies of materials; no refund will be provided.

10. TESTIMONIALS & PUBLICITY
If Customer voluntarily submits a testimonial (text, audio, or video), Customer grants Provider a worldwide, perpetual, royalty‑free license to use the testimonial, name, and likeness for marketing in any media, unless Customer expressly revokes permission in writing.

11. PRIVACY & DATA
11.1 Personal Data. Provider will process Customer information per Provider’s Privacy Policy (linked on the sales site).
11.2 Compliance. Customer is solely responsible for compliance with privacy, marketing, and data protection laws applicable to Customer’s use of the Program (e.g., CAN‑SPAM, GDPR, CCPA) and for obtaining any required consents from leads/contacts.

12. ACCEPTABLE USE
Customer will not use the Program for any unlawful, fraudulent, harassing, defamatory, infringing, or misleading activity, including spam or deceptive advertising. Provider may revoke access for violations.

13. DISPUTE RESOLUTION; GOVERNING LAW
13.1 Good‑Faith Resolution. The parties will first attempt to resolve disputes in good faith by emailing support at the address below.
13.2 Arbitration. Any dispute not resolved within 30 days shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be Colorado, U.S.A. The language shall be English. Judgment on the award may be entered in any court of competent jurisdiction. Class actions are waived.
13.3 Governing Law & Venue. This Agreement is governed by the laws of the State of Colorado, without regard to conflict of laws. Subject to arbitration, the exclusive venue for any permitted court proceeding is in state or federal courts located in Colorado.

14. FORCE MAJEURE
Provider will not be liable for any delay or failure to perform due to events beyond its reasonable control, including acts of God, outages, platform changes or downtime, strikes, war, or governmental actions.

15. MISCELLANEOUS
15.1 Entire Agreement. This Agreement constitutes the entire agreement and supersedes all prior understandings regarding the Program.
15.2 Amendments. Provider may update these terms from time to time. Continued access after notice constitutes acceptance.
15.3 Severability. If any provision is found unenforceable, the remainder will remain in effect.
15.4 No Waiver. Failure to enforce any provision is not a waiver.
15.5 Assignment. Customer may not assign this Agreement without Provider’s written consent; Provider may assign to a successor or affiliate.
15.6 Electronic Acceptance. Customer consents to electronic communications and records and agrees that checking the box at checkout constitutes an electronic signature.

16. CONTACT
For questions, support, or notices under this Agreement, contact:
Moriah Riona LLC
Email: info@moriahriona.com

BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS.